Terms and Conditions

When you have selected all the products you wish to purchase click on the 'Checkout' icon and you will be brought to a page where you can review your purchases. To complete the transaction we require a few details from you, such as your name, address and shipping details. We accept payment by Visa, MasterCard and Laser. All payments are processed by Realex directly with your bank and are made over our secure server at time of order. No information with regard to your credit card and payment details is held by openingminds.ie.

When you receive confirmation of your order this indicates that we have received your order. Please check that the details are correct and should you have any queries please contact us by phone or email. We normally process orders on the day of receipt (please see the delivery methods and timings indicated below). In the unlikely event that for any reason a title/item becomes unavailable subsequent to your placement of an order, we will advise you of this and offer you a refund or alternative option.

The minimum postage and packing charge within Ireland is €3.95, and each additional book / item. is €1, subject to a maximum charge of €7.50.

If VAT is applicable (as it is for toys and some stationery products) it will be included in the price quoted to you on the website.

Delivery Methods and Timing

When you place your order, we are pleased to offer you the option to collect from your local Opening Minds branch or to have your goods delivered to your home or office.

Orders for delivery will normally be sent using DPD courier service. You will receive an email from openingminds.ie on dispatch of the goods to the courier. You will then receive a separate email from DPD with your tracking number and the contact number for your local DPD transport hub. Orders are normally delivered during working hours Monday-Friday and a signature is required on delivery. You can track your order by entering the tracking number on the DPD website www.dpd.ie.

We will on occasion send orders by An Post if we deem them suitable for putting through a letter box. If we deliver using this method it will be noted on your email.

We endeavour to dispatch all orders within 3-5 working days from receipt of order. However, during July and August dispatch times may increase to 5-12 days. We will advise you of any delays in the dispatch of your order.

If, in mid August in particular, there are any orders with outstanding titles we will dispatch the order and include a dues note for any product unavailable at that time. Dues will be dispatched as soon as possible.

Returns Policy

In the event that Openingminds.ie has supplied an item incorrectly we will accept it for exchange or refund provided it is in perfect condition. Returns can be made to any of our branches or by post, within 14 days of receipt. If we have sent you the book in error the full cost of postage will be refunded also.

If you have ordered an item incorrectly we will also accept it for return (within 14 days) provided it is in perfect condition. Postage will not be refunded in this instance. Please include a copy of your invoice/order with any return. We also recommend that if you are returning goods by post you use a recorded delivery service as refunds will only be made on receipt of the item for return.

Contact

If you need assistance or support please contact info@openingminds.ie or phone 01 835 3411.

Competition Terms and Conditions

The promoter is Opening Minds, Unit 2 Block 4, Ashbourne Business Park, Ashbourne, Co. Meath.

The closing date for the promotion is indicated in each competition details.

This promotion is open to all residents of Ireland excluding staff and agents of Opening Minds and their close family members.

No purchase is necessary to enter this competition.

Entrants must be over 18 years of age.

Competition winner names can be obtained by sending a SAE to the promoter – please mark the competition name on the envelope.

The promoter’s decision is final and no correspondence will be entered into.

The winner will be notified within 10 days of the closing date. The winner must claim their prize within 14 days of notification. If the prize is unclaimed after this date a new winner will be selected in accordance with these terms and conditions.

Participation is acceptance of these terms and conditions

The promoter reserves the right to change these terms and conditions